How to fix: Adobe Photoshop CS6 crashes every time you open a file
I had this issue today, and had to spend some time researching it. I found the solution here: where someone named Romeo Fahl typed up the solution to my problem.
First things first, this solution worked on a 64-bit Windows 7 computer with Adobe Creative Suite 6. When my Photoshop would crash, it would happen immediately after opening ANY file. If I looked at the details of the crash, it would say CoreFoundation_v11x64.dll caused the crash. That dll is related to the program Extensis Suitcase, which I use for font management, and so if that’s your problem, you likely use it as well. If you are using a Windows computer and that dll is causing your crash, here’s instructions for how to fix it.
All credit for this solution goes to Romeo Fahl:
The following steps should take care of the issue:
1) In Suitcase, go to Edit -> Preferences
2) Switch to the Type Core tab and click on ‘Stop Type Core…’
3) Confirm that you want to continue by clicking on ‘Stop Type Core’ button in the message that pops up
4) Remove:
[64 bit] = C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\Automate\ExtensisFontManagementPSCCx64.8li
[32 bit] = C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Plug-ins\Automate\ExtensisFontManagementPSCC.8li
5) Launch Suitcase
6) Launch Photoshop
7) Open a file, such as a JPG or PDF in Photoshop. Make some changes and save it.
If the error message is gone, then:
1) Quit Photoshop
2) Launch Suitcase
3) Choose Tools > Manage Plugins and check the Photoshop CC box to reinstall the plugin
4) Launch Photoshop
Problem solved (hopefully).
If you continue to have problems, check out this site: http://www.extensis.com/support/knowledge-base/troubleshooting-font-problems-on-a-windows-pc/
In my case, I continued to have problems, but found the solution.
For me:
1) Open Photoshop
2) File -> Automate -> Extensis -> Preferences
3) Uncheck “Enable Suitcase Fusion 4 Auto-Activation”
For me, auto-activation has never worked in the first place. I have always had to turn the fonts on in Suitcase before opening the document. With this unchecked, I no longer have the problem, and can go about my business. Hooray!
